Frequently asked questions

Everything you need to know about booking and living at Shepherdsville Hostel.

Yes. You can make a part-payment to reserve your bed space, then settle the balance before you move in. Reservations are held on a first-paid basis, so paying early secures your spot during busy periods.

Two days before school officially resumes for continuing students.

Both you and your friend must each make payment and complete registration on the website. Afterwards, click the WhatsApp badge in the bottom-right corner of the page and send the names of everyone you would like to room together, including yours.

Single rooms are not offered as standard. However, if you would like a room to yourself, you can pay for all the bed spaces in a given room type to reserve the whole room.

No. There are no registration form fees at Shepherdsville Hostel. You do not pay for any form — registration is completed online for free.

Yes — a full refund is available within 5 days of payment. After 5 days, a 20% administrative fee applies, so you receive 80% of your payment. No refunds are available within one month before the term starts; in that case you would resell your bed space to another student to recover your money.

Click the WhatsApp icon at the bottom-right of shepherdsvillehostel.com and send us your concern. Our team responds during working hours.